Frequently Asked Questions

Because glowing skin starts with feeling informed and confident.

What should I book if it’s my first visit?

We recommend starting with our Lūm Signature Facial or a Complimentary Skin Consultation. This allows us to assess your skin, understand your goals, and create a custom treatment plan just for you.

Cancellation & No-Show Policy

We Respect Your Time—Please Respect Ours

Cancellations made with less than 24 hours' notice will result in a $50 fee.

No-shows will be charged 50% of the service cost.

If it’s your first late cancellation, we’ll waive the fee as a courtesy.

Need to reschedule? We totally understand—reschedules will never be charged as long as they're made 24 hours in advance.


This policy ensures we can continue offering the highest level of care to all our clients, while also honoring the time and preparation that goes into every treatment.